Some 2016 model year vehicles equipped with Entune? Audio (version UU.10.48), Entune? Audio Plus (version...

Bulletin number

TSB-0019-16 Rev1

Component

Electrical system: software

Summary

TSB: Some 2016 model year vehicles equipped with Entune? Audio (version UU.10.48), Entune? Audio Plus (version EU.10.68 or EU.20.05 or EU.20.08), or Entune? Premium Audio (CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the following conditions: Swiping feature inoperative on APPs or Setup screens; Meijer Department Store is intermittently pronounced ?Mee-jer?; Number of transferred contacts is not updated; Slacker skips 2 songs when using steering wheel controls; Starting Pandora via Voice Recognition is intermittently inoperative; Transitioning from BT Audio to Entune, no sound is output (iPhone and Android); FM mode will show the incorrect number of available stations intermittently; Voice Recognition will not start intermittently; Audio is intermittently not displayed on the home screen; Rumbling sound when no audio is playing; Intermittent ?Message list could not be loaded? is displayed when retrieving messages; Audio information does not match between the Head Unit and Instrument Cluster; Instrument Cluster has incorrect display of XM channels; Panoramic camera view is intermittently inoperative; Scout voice guidance has rear speakers muted; USB Audio Playback resets after key cycle.

Owners of these vehicles have filed 94 complaints in the electrical category.