Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers

Bulletin number

T-SB-0008-16

Component

Structure

Summary

TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness ? Proper function of mechanical systems. Customer retention and proper maintenance of vehiucles has been a major focus for Toyota. To help remind customers that regular oil changes are essential to the proper maintence of their vehicle, installing a first oil change reminder sticker is required prior to delivery. By doing this, customers will be reminded to return to a dealership for their first oil change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of ?Final Inspection & Cleaning.?) A new PDS Check Sheet has been developed for the 2016 model year Sienna. Some check points have been added, expanded, or clarified. Bulleting are available for items in bold type.

Owners of these vehicles have filed 27 complaints in the body category.