17386-01

Bulletin number

17386 01

Component

Electrical system: software

Summary

17386-01 - Customer Satisfaction Program. Revised - A labor time adjustment has been made in the Claims Information Section for Labor Operation 9103746. Please discard all previous copies of bulletin 17386. Certain 2017 model year Chevrolet Bolt EV vehicles need to be reprogrammed with an updated software package. Depending on the vehicle?s configuration, it may require two updates. The software updates will improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to the radio. OnStar will update vehicles remotely through in-vehicle prompts from the radio display. However, some customers may decline the vehicle update or the update is attempted, but is not successful. In such cases, dealers will be required to reprogram the vehicle with the new software updates.

Owners of these vehicles have filed 114 complaints in the electrical category.