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July 30, 2018 Service bulletin

Mazda mobile start (MMS) app error message installed on android devices

Mazda technical service bulletin SA-036-18 for 2014-2018 Mazda MAZDA3, 2016-2018 Mazda CX-5 and 2014-2018 Mazda MAZDA6 and others.

Bulletin number
SA-036-18
Component
Electrical system
Summary
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all they need to do is update the MMS APP to the latest version to get rid of the error message.

Owners of these vehicles have filed 412 complaints in the electrical category.

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