No crank no start condition that only occurs in freezing ambient temperatures

Bulletin number

SSM 47503

Component

Engine and engine cooling

Summary

Some 2017-2018 Vehicles equipped with a 3.3L or 3.5L EcoBoost engine may exhibit a no crank no start condition that only occurs in freezing ambient temperatures. This may be due to a frozen starter. Replace the starter with part number Jl3Z-11002-E. For claiming, use causal part 11002 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 960 complaints in the engine category.