Dealer Package: September 11, 2018 A watermark has been added to the Dealer Letter to indicate that ZTJ...

Bulletin number

ZTJ-Expired-Deal

Component

Exterior lighting

Summary

Dealer Package: September 11, 2018 A watermark has been added to the Dealer Letter to indicate that ZTJ expired on September 10, 2018. Unlike halogen light bulbs which simply stop working at the end of their useful life, as the HID bulb nears the end-of-life it may exhibit a condition where the bulb may flicker or intermittently be inoperative. Toyota has received reports that during the diagnostic process for this condition, in addition to replacing the HID bulb, the HID headlight control ECU may also have been replaced to ensure that the intermittent operation was corrected. Upon further review of this condition, Toyota has determined that replacement of the HID bulbs is sufficient to curtail the intermittent operation and has voluntarily decided to reimburse customers who had their HID headlight ECUs replaced. Toyota apologizes for any associated inconvenience. Toyota also received reports that the HID bulb price was not competitively priced with other Original Equipment Manufacturers (OEMs). To address this condition, Toyota has lowered the price of the HID bulb to $150/bulb (pre-sales tax price).

Owners of these vehicles have filed 2,696 complaints in the lights category.