Dealer Package: In our continuing effort to encourage increased guest participation in Special Service...

Bulletin number

JLE_Special Serv

Component

Electrical system: software

Summary

Dealer Package: In our continuing effort to encourage increased guest participation in Special Service Campaigns, on February 1, 2019, Lexus will issue an in-vehicle head unit notification for Special Service Campaign JLE. See below for examples of the messages that guests will receive. Key Points ? Head unit messages will only be sent to compatible head units in vehicles involved in this Special Service Campaign that Lexus records indicate have not been remedied. ? Lexus will continue to monitor completion rates and follow up with owners that have not completed this Special Service Campaign with traditional owner letters. ? Once a vehicle is repaired for this Special Service Campaign, the message will automatically clear from the Notification application. Note: It could take several days after a claim is submitted and approved under the campaign designation before the messages are cleared from the Notification application.

Owners of these vehicles have filed 1 complaints in the electrical category.