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March 19, 2019 Service bulletin

Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error...

Ford technical service bulletin SSM 47879 for 2016-2019 Ford Explorer.

Bulletin number
SSM 47879
Component
Electrical system: software
Summary
Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error message when attempting to update the software to version 3.3. Professional Technician Society (PTS) website may show that software version 3.3 is available for 2019 SYNC 3 vehicles. Do not carry out this update as it may lead to a hardware error message. Engineering is investigating, monitor OASIS for updates.

Owners of these vehicles have filed 302 complaints in the electrical category.

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