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April 2, 2019 Service bulletin

N172097060

Chevrolet technical service bulletin N172097060 for 2014-2015 Chevrolet Impala, 2013-2017 GMC Acadia and 2013-2016 Chevrolet Cruze.

Bulletin number
N172097060
Component
Visibility
Summary
N172097060 - Special Coverage Adjustment. Certain vehicles may have a condition where the Side Blind Zone Alert (SBZA) modules may fail or malfunction due to water intrusion. The driver may experience a side blind zone alert message displayed on the driver instrument cluster (DIC). If this message is ignored, the condition could result in the corruption of LS GMLAN that may result in the loss of some driver interface functions such as cluster, infotainment / displays, chime, and passenger presence detection (passenger airbag could be suppressed, w/airbag TT, DIC message). Dealers are to repair the vehicle by ordering and installing the appropriate service kit. The service kit will contain all of the components required to complete the repair. The repairs will be made at no charge to the customer.

Owners of these vehicles have filed 139 complaints in the visibility category.

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