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June 7, 2019 Service bulletin

Front window glass that jumps/chatters during up/down movement

Ford technical service bulletin TSB 19-2186 for 2011-2015 Ford Explorer and 2011-2015 Ford Police Interceptor Utilit.

Bulletin number
TSB 19-2186
Component
Visibility: power window devices and controls
Summary
Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

Owners of these vehicles have filed 208 complaints in the visibility category.

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