"This Service Information Bulletin outlines a new required procedure to follow when performing...

Bulletin number

15-246-19

Component

Electrical system

Summary

"This Service Information Bulletin outlines a new required procedure to follow when performing immobilizer-related repairs on the all-new 2020 Legacy and Outback. To further enhance vehicle security, this new procedure requires connection to a secure SBR server for authentication and to access immobilizer information. An 8-digit “Authentication Key” supplied by SBR will be a required input when working with SSM4. Unlike the previous system where Teaching Codes have been unchanged, the new Authentication Key will change every 6 months. This bulletin will be updated with the latest Authentication Key as it becomes available. The new vehicles utilize an Immobilizer Type “G” or “H” system depending on model: • G: Vehicles with a turn key ignition switch • H: Keyless Access with Push-Button Start."

Owners of these vehicles have filed 274 complaints in the electrical category.