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August 16, 2019 Service bulletin

Condition where they arrive at the dealer as a new vehicle with the instrument panel cluster (IPC)...

Ford technical service bulletin SSM 48138 for 2019 Ford Mustang.

Bulletin number
SSM 48138
Component
Electrical system: instrument cluster/panel
Summary
Some 2019 Mustang GT350 vehicles built on 1-Feb-2019 and through 31May2019 may exhibit a condition where they arrive at the dealer as a new vehicle with the instrument panel cluster (IPC) displaying "FACTORY MODE CONTACT DEALER." Be aware that factory mode is different than transport mode, and requires a different procedure to deactivate it. Refer to Workshop Manual (WSM), Section 419-10 for instructions on how to deactivate factory mode.

Owners of these vehicles have filed 33 complaints in the electrical category.

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