Region Email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a...

Bulletin number

ZLM_Region Email

Component

Service brakes

Summary

Region Email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Customer Support Program to provide coverage for Brake Booster and Brake Booster Pump Assemblies on certain 2013-2015 Model ES 300h vehicles. Lexus has received reports regarding the Brake Booster and Brake Booster Pump Assemblies on certain 2013 ? 2015 model year ES 300h vehicles. These reports have indicated certain internal malfunctions of the Brake Booster Assembly. Although the Brake Booster and Brake Booster Pump Assemblies are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

Owners of these vehicles have filed 5 complaints in the brakes category.