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November 14, 2019 Service bulletin

Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive...

Mazda technical service bulletin 01-017-19-3601 for 2014-2018 Mazda MAZDA3 and 2017-2019 Mazda CX-5.

Bulletin number
01-017-19-3601
Component
Equipment adaptive/mobility
Summary
Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive and (R)everse when the engine rpm drops down to 550. This vibration is caused by: 1.5L The No.3 and No.4 engine mount rubber hardening during vehicle usage at high ambient temperatures which decreases the damping force. 2.0L Components of the No.3 engine mount rubber melting inside the mount at high ambient temperatures which creates deposits on the engine mount plate that restrict engine mount plate movement. Mass production change has not been determined at this time, but modified No.3 and No.4 engine mounts have been newly established as service parts. Their material and spring characteristic have been changed.

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