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December 23, 2019 Service bulletin

This Service Information Bulletin outlines a new required procedure to follow when performing...

Subaru technical service bulletin 15-246-19R for 2020 Subaru Outback and 2020 Subaru Legacy.

Bulletin number
15-246-19R
Component
Electrical system
Summary
This Service Information Bulletin outlines a new required procedure to follow when performing immobilizer-related repairs on the all-new 2020 Legacy and Outback. To further enhance vehicle security, this new procedure requires connection to a secure SBR server for authentication and to access immobilizer information. An 8-digit “Authentication Key” supplied by SBR will be a required input when working with SSM4. Unlike the previous system where Teaching Codes have been unchanged, the new Authentication Key will change approximately every 6 months. This bulletin will be updated with the latest Authentication Key as it becomes available.

Owners of these vehicles have filed 274 complaints in the electrical category.

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