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March 20, 2020 Service bulletin

InControl Remote App does not update vehicle location or show correct vehicle status

Jaguar technical service bulletin SSM74763 for 2018-2020 Jaguar XF, 2019-2020 Jaguar I-Pace and 2018-2020 Jaguar F-Pace and others.

Bulletin number
SSM74763
Component
Electrical system
Summary
InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.

Owners of these vehicles have filed 204 complaints in the electrical category.

Vehicles covered

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