Product improvement campaign (PI2002A)

Bulletin number

PI2002A_OWNR_UPD

Component

Engine and engine cooling

Summary

PRODUCT IMPROVEMENT CAMPAIGN (PI2002A) - IMPORTANT NOTICE to customers - On February 21, 2020, Kia Motors America, Inc. notified you that it was conducting a Product Improvement Campaign to perform a software update to protect the engine from excessive connecting rod bearing damage on the 2012-2016 MY Kia Soul vehicles equipped with the 1.6L Gasoline Direct Injection (“GDI”). However, due to the coronavirus (COVID-19) outbreak, we understand there may be challenges in taking your vehicle to the dealership for this update. We want to assure you that we are practicing the safety measures recommended by the CDC and local governments to maintain the best possible environments at our dealerships. The health and safety of our customers and employees are our top priority. If your Kia vehicle needs maintenance, service or repair for any reason, your local dealer is here to help and many have special programs designed to support your individual needs (details typically included on the dealer’s website). We would, however, like to assure you that there is no immediate need to have this software update performed. Once this challenging situation has passed, you can have this software update performed on your vehicle, and the warranty for the engine sub-assembly (short block) will be extended to 10 years from the vehicle in-service date or 120,000 miles, whichever occurs first.

Owners of these vehicles have filed 2,404 complaints in the engine category.