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April 27, 2020 Service bulletin

Harsh shifting and hesitation

Ford technical service bulletin 20B19 for 2020 Ford Explorer.

Bulletin number
20B19
Component
Power train
Summary
Some of the affected vehicles may be stuck in low gear after first staring the engine, the transmission may exhibit harsh shifting and hesitation. As a customer continues to drive, the vehicle may default to fourth gear. An illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P062C and/or P2243 may be present in memory.

Owners of these vehicles have filed 507 complaints in the transmission category.

Vehicles covered

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