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April 27, 2020 Service bulletin

Reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age...

Mercury technical service bulletin TSB 20-2142 for 2011 Mercury Milan, 2010-2012 Ford Fusion Hybrid and 2011-2012 Lincoln MKZ Hybrid and others.

Bulletin number
TSB 20-2142
Component
Electrical system
Summary
Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.

Owners of these vehicles have filed 90 complaints in the electrical category.

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