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May 14, 2020 Service bulletin

For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers...

Ford technical service bulletin SSM 48821 for 2013-2019 Ford Explorer and 2015-2018 Ford Explorer Police Intercept.

Bulletin number
SSM 48821
Component
Wheels
Summary
For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures after the installation of non-OEM cross-axial ball joints in the rear wheel knuckle, and if service of the rear wheel knuckle and bushing assembly is required, the recommended repair is to replace the affected 5B758/9 assembly. Refer to WSM, Section 204-02, and the Ford Service Parts Catalog as needed.

Owners of these vehicles have filed 184 complaints in the wheels category.

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