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May 21, 2020 Service bulletin

Structure

Chevrolet technical service bulletin PIC6416A for 2021 Chevrolet Trailblazer and 2020 Buick Encore.

Bulletin number
PIC6416A
Component
Structure
Summary
This Preliminary information communicates to the dealer that if the service AWD (All-Wheel Drive) or AWD (All-Wheel Drive) Off messages are on and there is a history DTC of C15C9 SYM02 set then no repairs are to be made at this time, a software issue was found and Engineering is working on a permanent solution. If the DTC is setting current then published diagnosis needs to be followed.

Owners of these vehicles have filed 8 complaints in the body category.

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