Customer Satisfaction Program

Bulletin number

N202299830

Component

Engine

Summary

Customer Satisfaction Program - Certain 2019 ? 2020 model year Chevrolet Silverado 4500HD/5500HD/6500HD vehicles, equipped with an aerial lift bucket may have a condition in which the aerial lift bucket operator could be stranded if the engine received a command for shut down. The vehicle is functioning as designed, however, aerial lift bucket applications were not clearly understood/comprehended during the development/release of the power take off module, (PTOM). Dealers will replace the standard power take off module (PTOM) with an emergency vehicle PTOM.

Owners of these vehicles have filed 2 complaints in the engine category.