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June 30, 2020 Service bulletin

In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal...

Mercedes-Benz technical service bulletin LI82.85-P-071394 for 2020 Mercedes-Benz GLC 300, 2020 Mercedes-Benz CLA250 and 2020 Mercedes-Benz GLE 350 and others.

Bulletin number
LI82.85-P-071394
Component
Electrical system
Summary
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17). Internal hard drive defect. Replacement of internal hard drive. The MBUX multimedia system (A26/17) hard drive is now available separately as a replacement part.

Owners of these vehicles have filed 69 complaints in the electrical category.

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