Car/steering wheel shakes when slowing down from high speed 60 mph. Car also jerks in traffic or randomly when going from brake to gas pedal vise Versa. Can be dangerous in traffic or when cars are around.
The worst 2020 Mercedes-Benz CLA250 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Driver assistance5
- Electrical5
- Engine5
- Brakes3
- Fuel system3
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Driver assistance5
- Electrical5
- Engine5
- Brakes3
- Fuel system3
- Steering2
- Visibility2
- Airbags1
- Lights1
- Suspension1
- Wheels1
Recalls 11
Latches/locks/linkages: doors: lock
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
- Risk
- A vehicle rollaway increases the risk of a crash or injury.
- Remedy
- Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owners may contact MBUSA customer service at 1‑800‑367‑6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning July 31, 2026.
Recall number 26V481000 · Recall details
Service brakes, hydraulic: foundation components: disc: pads
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
- Risk
- Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
- Remedy
- Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 23V732000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Recall number 22V365000 · Recall details
Back over prevention: display function
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022060007.
Recall number 22V232000 · Recall details
Steering: electric power assist system
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
- Risk
- A sudden loss of power steering assist can increase the risk of a crash.
- Remedy
- A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021120016.
Recall number 21V989000 · Recall details
Fuel system, gasoline: fuel injection system: fuel rail
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
- Risk
- A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
- Remedy
- Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for the recall is 2022030003.
Recall number 21V961000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6373. MBUSA's number for this recall is 2021050012.
Recall number 21V354000 · Recall details
Communication
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030005.
Recall number 21V072000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.
Recall number 21V058000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Risk
- If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020030019.
Recall number 20V089000 · Recall details
Air bags: frontal: driver side: inflator module
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.
- Risk
- In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2019100001.
Recall number 19V685000 · Recall details
Technical service bulletins for the 2020 Mercedes-Benz CLA250 286
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz...
- Fuel/propulsion system
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Slight creaking noises when steering
- Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is...
- Radio station cover art does not refresh when switching stations
- Clanking noise from the area of the speakers in the doors
- Temporary no start condition with check engine light and multiple warning messages
- Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction...
- Tailgate opens unintentionally
2020 Mercedes-Benz CLA250 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.0L 4‑cyl | FWD | 25 | 35 | 28 |
| 2.0L 4‑cyl | 4WD | 23 | 33 | 27 |
What 2020 Mercedes-Benz CLA250 owners say
Most recent owner complaints, unedited.
The turbo and turbo charger is going out on my car
The back-up camara is stuck open on the trunk for more than 30 days now. When I put it in reverse the camara will show for about 5 seconds and then go back to the home screen. I brought this to the attention of my advisor and he said that its a known issue. If Mercedes knows this is an issue with the CLA250, they should offer a replacement instead of charging to fix a faulty component.
Front Windshield Wipers run randonly when they are not turned on manually. I would be driving and for no reason (no rain or water on the windshield) the wipers would come on and would not turn off when I used the switch. There was no warning message on my auto dash. It was startling and caused confusion when they came on unexpectantly. My mechanic shared a XENTRY document regarding this problem on 4/25/23. Copies of the XENTRY report and my repair receipt are attached.
My back up camera badge located at the trunk has been permanently stuck open for a few months now when I put car in reverse the screen shows my camera for 2 seconds then disappears and goes back to my Home Screen I brought to the dealer and they told me I need a new battery I replaced my battery paid almost 400 dollars and it still doesn’t work .
when reversing, the central display shows backup camera for a couple seconds before turning to a black screen and a message saying the rearview camera is not working properly
Rear camera works, but the hatch will not close making it difficult to open and close the trunk. I have seen many vehicles in this Family Class with the rear camera in the same condition which leads me to believe that it's not a maintenance issue.
Engine was failed prior to purchase, it is available for inspection. Engine jerks while driving. Dealer changed engine and problem got worse. Vehicle was inspected at Mercedes Benz Manhattan. Engine light keeps coming on and engine oil raises above normal level and warning light comes on and dealer says its normal.
During the manufacturing process, particles was trapped between the fuel and rail injectors, which is causing a fuel leak. A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, increase the risk of a fire.
Nov 01,2023 Manufacturer Recall Number: 2024010010 the federal safety agency Recall Number: 23V732 Recall Status: Recall Incomplete The manufacturer has failed and is unable to remedy this safety recall for my vehicle in a timely manner.
Compare the 2020 Mercedes-Benz CLA250
Other model years
Questions about the 2020 Mercedes-Benz CLA250
Is the 2020 Mercedes-Benz CLA250 reliable?
Owners have filed 21 complaints about the 2020 Mercedes-Benz CLA250, close to a typical CLA250 model year.
What is the 2020 Mercedes-Benz CLA250 year score?
The 2020 Mercedes-Benz CLA250 scores 70 out of 100 (average). The score compares it with the other model years of the Mercedes-Benz CLA250: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2020 Mercedes-Benz CLA250?
Driver assistance and stability, with 5 complaints. Next is electrical (5).
How many recalls does the 2020 Mercedes-Benz CLA250 have?
11 recalls, covering latches/locks/linkages, service brakes, hydraulic and electrical system.
Was there a recall on the 2020 Mercedes-Benz CLA250 driver assistance?
Yes, 2 recalls: 22V232000, 21V354000. Check your VIN to see if your car still needs the free repair.
What gas mileage does the 2020 Mercedes-Benz CLA250 get?
Official estimates for the 2020 Mercedes-Benz CLA250 range from 27 to 28 mpg combined. The most efficient version (2.0L 4-cyl, FWD) gets 25 city and 35 highway.
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