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2020-2021 Mercedes-Benz AMG Cla35, Mercedes-Benz AMG Gle53 and others recall: instrument cluster/panel

Mercedes-Benz USA, LLC. reported this safety recall on February 14, 2020. It covers about 2,101 vehicles.

vehicles affected
2,101
reported
Feb 14, 2020
owners notified
Mar 31, 2020
related complaints
106

Electrical system: instrument cluster/panel

What is wrong
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020030019.

Recall number 20V089000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 106 complaints about electrical problems.

2020 Mercedes-Benz AMG Cla352021 Mercedes-Benz AMG Gle532021 Mercedes-Benz AMG Gle63 S2021 Mercedes-Benz AMG Gls632020 Mercedes-Benz CLA2502020 Mercedes-Benz GLE 3502021 Mercedes-Benz GLE 3502020 Mercedes-Benz GLE 4502021 Mercedes-Benz GLE 4502020 Mercedes-Benz GLS 4502021 Mercedes-Benz GLS 4502021 Mercedes-Benz GLS580

Questions about recall 20V089000

Is there a recall on the 2020-2021 Mercedes-Benz AMG Cla35, Mercedes-Benz AMG Gle53 and others instrument cluster/panel?

Yes. Recall 20V089000, reported on February 14, 2020, covers about 2,101 vehicles.

What is the fix for recall 20V089000?

MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020030019.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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