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2016-2021 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others recall: auto crash notification

Mercedes-Benz USA, LLC reported this safety recall on February 5, 2021. It covers about 1,292,258 vehicles.

vehicles affected
1,292,258
reported
Feb 5, 2021
owners notified
Mar 12, 2021
related complaints
510

Communication: auto crash notification

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.

Recall number 21V058000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 510 complaints about electrical problems.

2019 Mercedes-Benz A 2202020 Mercedes-Benz A 2202020 Mercedes-Benz AMG A352018 Mercedes-Benz AMG C432019 Mercedes-Benz AMG C432020 Mercedes-Benz AMG C432021 Mercedes-Benz AMG C432017 Mercedes-Benz AMG C632018 Mercedes-Benz AMG C632019 Mercedes-Benz AMG C632020 Mercedes-Benz AMG C632020 Mercedes-Benz AMG Cla35

Questions about recall 21V058000

Is there a recall on the 2016-2021 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others auto crash notification?

Yes. Recall 21V058000, reported on February 5, 2021, covers about 1,292,258 vehicles.

What is the fix for recall 21V058000?

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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