The contact owns a 2019 Mercedes-Benz GLC 350. While the contact's husband was attempting to park the vehicle, the vehicle independently accelerated. The contact stated that the vehicle was uncontrollable. The vehicle crashed into two vehicles and then crashed into a tree before coming to a stop. The contact stated that the speed independently increased to approximately 50 - 60 MPH. The vehicle was towed to the dealer. The contact was seated in the front passenger's seat and was transported to the local medical center. The contact sustained a fractured collar bone, severe pain in the chest, and back pain. The husband had pain in the right leg and pain in the back. A Police report was filed. The failure mileage was 82,000.
The worst 2019 Mercedes-Benz GLC 350 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Engine3
- Acceleration2
- Electrical2
- Brakes1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Engine3
- Acceleration2
- Electrical2
- Brakes1
Recalls 3
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Recall number 22V365000 · Recall details
Communication
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030005.
Recall number 21V072000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.
Recall number 21V058000 · Recall details
Technical service bulletins for the 2019 Mercedes-Benz GLC 350 98
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has extended the warranty for the...
- Noises in the steering column area when steering
- Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is...
- Clanking noise from the area of the speakers in the doors
- Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end)
- There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper...
- Headlamp, front fog lamp leaky or fogged
- 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active...
- Only vehicles with a variable transfer case are affected
What 2019 Mercedes-Benz GLC 350 owners say
Most recent owner complaints, unedited.
The contact owns a 2019 Mercedes-Benz GLC350. The contact stated while driving 62 MPH, several unknown warning lights illuminated, and the vehicle started to lose motive power. The contact stated that the temperature gauge warning light was illuminated and a message to “Stop Vehicle Immediately” was displayed. The contact attempted to merge to the side of the road; however, the vehicle started losing motive power. The vehicle was towed to a dealer where it was diagnosed with a warped head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000.
PCV valve failure preventing SMOG with 27,000 miles. Extended warranty provided with P052E71 code but not with P1D0313 code which is a related problem. Contacted Mercedes, and stated the problem and description per in extended warranty, it is related to problem which is a partial pcv valve. Please help to update. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Mercedes-Benz GLC350. The contact received notification of the federal safety agency Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
As I drove the car a warning message popped in the screen stating "Malfunction" without any further details. The car kept running, apparently we'll at first. Then after car was turned off and turned on again the car accelerated by itself proving very dangerous. The day after, le message popped up again, but the car began accelerating by it self in more than three occasions, at one point almost colliding with the car in front. Also a loss of control at certain times during driving was experienced causing impared drivability compromising occupants and driver's safety. In my car was my wife and my three kids.
On 2/4/2022 this vehicle was picked up from Rockville Mercedes Dealership Mercedes-Benz of Rockville Centre (Service Center) (516) 766-6900. The vehicle was brought in for service regarding error lights and service lights. I was driving the vehicle from dealership back to my home and was unable to stop my vehicle and ran a traffic light and crashed into a Northwell Hospital building. The vehicle errored out on the road stating "Vehicle Malfunction" and i was unable to STOP my vehicle. I've contacted Mercedes and the local shop regarding this and no follow-up contact was made.
Compare the 2019 Mercedes-Benz GLC 350
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Questions about the 2019 Mercedes-Benz GLC 350
Is the 2019 Mercedes-Benz GLC 350 reliable?
Owners have filed 6 complaints about the 2019 Mercedes-Benz GLC 350, 3.0 times a typical GLC 350 model year.
What is the most common problem with the 2019 Mercedes-Benz GLC 350?
Engine and cooling, with 3 complaints. Next is acceleration (2).
How many recalls does the 2019 Mercedes-Benz GLC 350 have?
3 recalls, covering electrical system and communication.
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