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2017-2022 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on May 20, 2022. It covers about 242,722 vehicles.

vehicles affected
242,722
reported
May 20, 2022
owners notified
Jul 8, 2022
related complaints
396

Electrical system: software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Recall number 22V365000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 396 complaints about electrical problems.

2019 Mercedes-Benz A 2202020 Mercedes-Benz A 2202021 Mercedes-Benz A 2202020 Mercedes-Benz AMG A352021 Mercedes-Benz AMG A352019 Mercedes-Benz AMG C432020 Mercedes-Benz AMG C432021 Mercedes-Benz AMG C432019 Mercedes-Benz AMG C632020 Mercedes-Benz AMG C632021 Mercedes-Benz AMG C632020 Mercedes-Benz AMG Cla35

Questions about recall 22V365000

Is there a recall on the 2017-2022 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others software?

Yes. Recall 22V365000, reported on May 20, 2022, covers about 242,722 vehicles.

What is the fix for recall 22V365000?

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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