The adaptive cruise on the Mercedes has a habit of harsh braking during stop and go traffic. It's not a natural braking manev8, instead it's jarring and I feel like it could cause a rear end with how jarring it is. Many other users are experiencing the same.
The worst 2020 Mercedes-Benz GLE 580 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Acceleration2
- Brakes2
- Driver assistance1
- Engine1
- Suspension1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Acceleration2
- Brakes2
- Driver assistance1
- Engine1
- Suspension1
- Tires1
- Transmission1
- Wheels1
Recalls 12
Electrical system: wiring
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 GLE 350, 2020-2024 GLE 450, 2020-2023 GLS 580, GLE 580, 2019-2023 GLS 450, 2021-2023 Maybach GLS 600, AMG GLS 63, 2021-2024 AMG GLE 53, AMG GLE 53 Coupe, and AMG GLE 63 S vehicles. A 48-Volt ground connection under the passenger seat may not be secured properly, resulting in the ground connection overheating.
- Risk
- An overheated ground connection can increase the risk of a fire.
- Remedy
- Dealers will inspect and tighten the 48-Volt ground connection as necessary, free of charge. Owner notification letters were mailed on May 3, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2024040002.
Recall number 24V207000 · Recall details
Visibility: defroster/defogger/HVAC system
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Risk
- Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Remedy
- Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1‑800‑367‑6372. This recall is an expansion of recall numbers 21V‑288 and 19V‑587. MBUSA's numbers for this recall are 2023030014 and 15.
Recall number 23V177000 · Recall details
Structure: body
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
- Risk
- Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Remedy
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022090010.
Recall number 22V680000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Recall number 22V365000 · Recall details
Electrical system: wiring: interior/under dash
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.
- Risk
- An overheated electrical cable can increase the risk of a fire.
- Remedy
- Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2022040017.
Recall number 22V231000 · Recall details
Exterior lighting: headlights
- What is wrong
- Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Risk
- Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1‑800‑367‑6372.
Recall number 21V509000 · Recall details
Back over prevention: sensing system: camera
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6373. MBUSA's number for this recall is 2021050012.
Recall number 21V354000 · Recall details
Equipment: appliance: air conditioner
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Risk
- Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Remedy
- Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021040024.
Recall number 21V288000 · Recall details
Electronic stability control (ESC): control module: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Risk
- If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall began March 31, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030004.
Recall number 21V071000 · Recall details
Electrical system: software
- What is wrong
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1‑877‑762‑8267. MBUSA's number for this recall is 2021020025.
Recall number 21V058000 · Recall details
Seat belts: rear/other: buckle assembly
- What is wrong
- Mercedes-Benz AG USA, LLC. (MBUSA) is recalling certain 2021 AMG GLE53, AMG GLE63, 2020 GLE580, 2020-2021 GLE350 and GLE450 vehicles with 5 passenger seating. While buckling the seat belt, the middle seat belt buckle could be pushed down into the gap below the seat cushion. If the buckle can't be retrieved, the buckle latch will be inoperable and unable to restrain an occupant.
- Risk
- An unrestrained occupant has an increased risk of injury in the event of a crash.
- Remedy
- MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020110005.
Recall number 20V671000 · Recall details
Steering: electric power assist system
- What is wrong
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
- Risk
- If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall began November 13, 2020. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2020100015/6.
Recall number 20V626000 · Recall details
Technical service bulletins for the 2020 Mercedes-Benz GLE 580 347
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz...
- Fuel/propulsion system
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Engine
- Dear Dealer Partners, The part numbers listed in the chart below should no longer be installed, and any...
- Customer concern of Air Conditioning not cooling
- Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic...
- Slight creaking noises when steering
- Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is...
- Red coolant warning in instrument cluster
What 2020 Mercedes-Benz GLE 580 owners say
Most recent owner complaints, unedited.
The transmission with the Auto Start/Stop 48v system is very clunky and not smooth at low speeds. I'm unable to park in my garage or parallel park with the Auto Start/Stop feature enabled which is by default for reduced emissions. I fear hitting pedestrians/people at crosswalks, causing damage to my house inside my garage when parking, and/or other vehicles when parallel parking because the transmission is so clunky, it causes the vehicle to surge or lurch forward very harshly in such a way that I could cause damage to another vehicle or even hit a pedestrian or person at a crosswalk. There's something inherently wrong with the 48V auto start/stop when it engages and disengages with the transmission causing it to surge or lurch forward uncontrollably and dangerously.
The vehicle is a 2020 mercedes benz gle 580, which has all-wheel drive. It has standard wheels and tires. The oe tires are cooper discoverer srx le, size 275/50r20. At 5,900 miles, both of the front tires began chunking, where chunks of tire tread began falling off. This occurred in the center of the tread, as well as at the edge of the tread where it meets the groove. The front tires were replaced by mercedes at 5,932 miles. Approximately 6,000 miles later, I noticed the front tires were chunking again. The rear tires wore out and were replaced at about 10,250 miles. If they also experienced chunking, it was not noticed.
The vehicle has e-active body control (e-abc), which has different drive modes that affect transmission shift points, steering input and suspension. The vehicle has the oe wheels and tires (cooper all-season tires). One drive mode is designated 'curve,' which controls body lean in curves. Depending on the setting, curve holds the body upright or slightly leans it into curves, like a motorcycle leaning into a curve. When in curve mode and driving in a curve, the vehicle's safety or accident avoidance mechanisms may unexpectedly intervene for no apparent reason, causing vehicle instability and an unexpected change in the direction of travel. The vehicle begins to yaw in one direction, giving the sensation of sliding on wet or icy pavement, and then the vehicle 'brakes' on one side, 'pulling' the vehicle to that side. Sometimes the driver's seatbelt will tighten and occasionally, the 'traction' lamp illuminates in the dash. The road surface is clean, dry and flat and no loss of traction or potential loss of traction occurred. This happens more during casual driving through curves than when aggressively driving through curves. This first time it happened, the vehicle was exiting a curve to the right and then abruptly yawed to one side and the vehicle crossed the center line, before straightening and recovery. On another occasion, the vehicle was entering a curve to the left and it abruptly yawed and was pulled toward the shoulder of the road before straightening and recovery. There have been more than a dozen other instances. The road surfaces have always been clean, dry and flat asphalt pavement. On one occasion a mercedes shop foreman was in the vehicle to witness the event, which he described as an 'intervention.' the mercedes benz dealer has not been able to determine the cause of these occurrences or to fix the problem.
I purchased a gle 580 in january 2020 with standard 20-inch wheels and tires on the front and rear. This tire/wheel combination is an available option on the gle 350, gle 350 4matic and gle 450 4matic. The operator's manual for all 2020 gle models (and presumably for earlier models) states: 1.rotate front and rear wheels only if the wheels and tires are of the same dimensions. 2.on vehicles that have the same size front and rear wheels, rotate the wheels according to the intervals in the tire manufacturer's warranty book in your vehicle documents. If this is not available, rotate the tires every 3,000 to 6,000 miles (5,000 to 10,000 km), depending on the wear. The front and rear wheels are indistinguishable from one another and neither is marked 'front only' or 'rear only.' by chance, I discovered the rear wheels have an offset the front wheels do not have, which places the rear wheels further outboard than the front wheels. The offset makes rotating the tires dangerous. Only after I discovered this issue did mercedes tell me, 'due to the design of the drivetrain, the front and rear wheels have different offsets, offset is the distance from the hub of the wheel to the center line of the wheel. If you put the front tire/wheels in the back, it will sit further in and can affect the handling of the vehicle.' however, the operator's manual states tires and wheels of the same size front and rear should be rotated. This offset is not something one would expect with tires and wheels of the same size. I asked mercedes benz to agree to correct the operator's manual for gle models affected by this offset and to send notification of the offset issue to vehicle owners and it declined my request. This offset poses a safety risk if gle owners with 20-inch wheels rotate their tires in accordance with the instructions in the operator's manual.
Compare the 2020 Mercedes-Benz GLE 580
Other model years
20202021
Questions about the 2020 Mercedes-Benz GLE 580
Is the 2020 Mercedes-Benz GLE 580 reliable?
Owners have filed 5 complaints about the 2020 Mercedes-Benz GLE 580, close to a typical GLE 580 model year.
What is the most common problem with the 2020 Mercedes-Benz GLE 580?
Acceleration and speed control, with 2 complaints. Next is brakes (2).
How many recalls does the 2020 Mercedes-Benz GLE 580 have?
12 recalls, covering electrical system, visibility and structure.
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