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2019-2021 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others recall: software

Mercedes-Benz USA, LLC reported this safety recall on May 14, 2021. It covers about 343,191 vehicles.

vehicles affected
343,191
reported
May 14, 2021
owners notified
Jun 28, 2021
related complaints
179

Electrical system: software

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6373. MBUSA's number for this recall is 2021050012.

Recall number 21V354000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 179 complaints about electrical problems.

2019 Mercedes-Benz A 2202020 Mercedes-Benz A 2202021 Mercedes-Benz A 2202020 Mercedes-Benz AMG A352021 Mercedes-Benz AMG A352020 Mercedes-Benz AMG Cla352021 Mercedes-Benz AMG Cla352020 Mercedes-Benz AMG Cla452021 Mercedes-Benz AMG Cla452021 Mercedes-Benz AMG Cls532021 Mercedes-Benz AMG E532021 Mercedes-Benz AMG E63S

Questions about recall 21V354000

Is there a recall on the 2019-2021 Mercedes-Benz A 220, Mercedes-Benz AMG A35 and others software?

Yes. Recall 21V354000, reported on May 14, 2021, covers about 343,191 vehicles.

What is the fix for recall 21V354000?

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6373. MBUSA's number for this recall is 2021050012.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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