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2017-2021 Mercedes-Benz AMG E53, Mercedes-Benz AMG E63 and others recall: auto crash notification

Mercedes-Benz USA, LLC reported this safety recall on February 12, 2021. It covers about 67 vehicles.

vehicles affected
67
reported
Feb 12, 2021
owners notified
Mar 31, 2021
related complaints
256

Communication: auto crash notification

What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030005.

Recall number 21V072000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 256 complaints about electrical problems.

2020 Mercedes-Benz AMG E532018 Mercedes-Benz AMG E632019 Mercedes-Benz AMG Glc432020 Mercedes-Benz AMG GT532018 Mercedes-Benz AMG Gta2017 Mercedes-Benz C3002018 Mercedes-Benz C3002019 Mercedes-Benz C3002017 Mercedes-Benz CLA2502018 Mercedes-Benz CLA2502019 Mercedes-Benz CLA2502020 Mercedes-Benz CLA250

Questions about recall 21V072000

Is there a recall on the 2017-2021 Mercedes-Benz AMG E53, Mercedes-Benz AMG E63 and others auto crash notification?

Yes. Recall 21V072000, reported on February 12, 2021, covers about 67 vehicles.

What is the fix for recall 21V072000?

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1‑800‑367‑6372. MBUSA's number for this recall is 2021030005.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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