Harsh shift, a harsh engagement to DRIVE and/or REVERSE and/or a buck/jerk/hesitation condition at low...

Bulletin number

TSB 20-2249

Component

Engine and engine cooling

Summary

Some 2020 Explorer/Police Interceptor Utility vehicles equipped with a 3.3L Hybrid engine and built on or before 17-Jul-2020 may exhibit a harsh shift, a harsh engagement to DRIVE and/or REVERSE and/or a buck/jerk/hesitation condition at low speeds with no diagnostic trouble codes stored in the powertrain control module (PCM). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.

Owners of these vehicles have filed 139 complaints in the engine category.