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July 23, 2020 Service bulletin

In some of the affected vehicles, Hill Start Assist (HSA), a driver convenience feature, is not enabled...

Ford technical service bulletin 20B32 for 2019 Ford Explorer and 2019 Ford Explorer Police Intercept.

Bulletin number
20B32
Component
Electrical system
Summary
In some of the affected vehicles, Hill Start Assist (HSA), a driver convenience feature, is not enabled due to a software issue in the Anti-lock Brake System (ABS) module. The HSA feature makes it easier to pull away from a stop when a vehicle is on a slope. HSA should be enabled when the driver removes their foot from the brake pedal after holding brake pressure for 2-3 seconds on a slope.

Owners of these vehicles have filed 20 complaints in the electrical category.

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