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March 28, 2019 Service bulletin

GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down...

Gem technical service bulletin L-18-04-01 R02 for 2016-2019 Gem E4, 2016-2019 Gem E2 and 2016-2019 Gem E6 and others.

Bulletin number
L-18-04-01 R02
Component
Electrical system
Summary
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers that there is a Polaris BMC reflash available for vehicles equipped with AGM batteries to factor ambient temperature into the state of charge reading. This communication also shows how to calculate a customer’s estimated range based on ambient temperature for vehicles equipped with flooded batteries.

Owners of these vehicles have filed 4 complaints in the electrical category.

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