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October 9, 2020 Service bulletin

In affected vehicles, the transmission torque converter may overheat in certain driving conditions

Ford technical service bulletin 20B27 for 2016-2019 Ford Explorer and 2015-2019 Lincoln MKC.

Bulletin number
20B27
Component
Electrical system: software
Summary
In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Ultimately this will require internal transmission repairs to resolve the concern. Ford Motor Company has developed and update to the Powertrain Control Module software that helps protect the transmission torque converter from overheating when exposed to certain driving styles.

Owners of these vehicles have filed 370 complaints in the electrical category.

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