January 26, 2021 Service bulletin

This article supersedes TSB 20-2366 to update the production fix date

Ford technical service bulletin TSB 21-2018 for 2020 Ford Escape.

Bulletin number: TSB 21-2018
Component: Power train
Summary: This article supersedes TSB 20-2366 to update the production fix date. Some 2020 Escape front-wheel drive (FWD) vehicles equipped with a 1.5L EcoBoost engine and an 8F24 transmission built on 09-Jun-2020 and through 17-Dec-2020 may exhibit a harsh engagement into DRIVE and/or harsh 6-5 or 4-3 downshifts. This may be due to various strategies within the powertrain control module (PCM) software. To correct the condition, follow the Service Procedure to reprogram the PCM.

Owners of these vehicles have filed 243 complaints in the transmission category.

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