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May 28, 2021 Service bulletin

Inoperative liftgate after rear gate trunk module (RGTM) reprogramming or programmable module installation...

Ford technical service bulletin SSM 49833 for 2018 Ford Edge and 2017-2018 Lincoln MKX.

Bulletin number
SSM 49833
Component
Structure: body: hatchback/liftgate
Summary
Some 2017-2018 MKX and 2018 Edge vehicles may exhibit an inoperative liftgate after rear gate trunk module (RGTM) reprogramming or programmable module installation (PMI) process. This may be due to the software in the RGTM. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part number 14B291 and Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 22 complaints in the body category.

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