Some 2021 Mustang Mach-E, Edge and Nautilus customers may be unable to authorize the FordPass/LincolnWay...
Ford technical service bulletin SSM 49836 for 2021 Ford Edge, 2007 Lincoln MKX and 2021 Ford Mustang Mach E and others.
- Bulletin number
- SSM 49836
- Component
- Equipment
- Summary
- Some 2021 Mustang Mach-E, Edge and Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). To resolve this condition, remove the TCU fuse for 5 minutes then reinstall. If available, update the TCU to the latest software level using the latest version of FDRS and try to authorize the vehicle to the app. If the concern is still present, remove the GWM fuse for 5 minutes and reinstall. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00.
Vehicles covered
- Ford Edge 2021 2021
- Lincoln MKX 2007 2007
- Ford Mustang Mach E 2021 2021
- Lincoln Nautilus 2021 2021
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