In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant

Bulletin number

21B33

Component

Electrical system

Summary

In all of the affected vehicles, the Gateway Module (GWM) was not properly configured at the assembly plant. Affected vehicles present the following symptoms: "Activate" button is not visible to customer when trying to activate vehicle via FordPass; Sync4 system displays the massage "vehicle hot spot feature is not enable in this vehicle"; and all connected features (software updates, alerts, bug reports, command & control, vehicle location, connected navigation, etc.) are disabled.

Owners of these vehicles have filed 130 complaints in the electrical category.