June 5, 2021 Service bulletin

Some 2020-2021 Ford Escape PHEV and Mustang Mach-E vehicles may experience a high voltage battery No...

Ford technical service bulletin SSM 49860 for 2020-2021 Ford Escape and 2021 Ford Mustang Mach E.

Bulletin number: SSM 49860
Component: Electrical system
Summary: Some 2020-2021 Ford Escape PHEV and Mustang Mach-E vehicles may experience a high voltage battery No Charge condition while using a factory equipped charge cord/Electric Vehicle Service Equipment (EVSE). To assist engineering, if published diagnostics leads to EVSE replacement, video record the EVSE indicator LEDs when the fault condition is present. Record the entire sequence if an indicator flash sequence occurs. Submit a Global Concern Report (GCR) and attach the video using the Report a Vehicle Concern link at the bottom of OASIS. The following formats are supported: 3GP,ASF,WMV,AVI,MP4,MPG,MPEG,MOV and not exceed 25 Mb max file size. Document the EVSE Indicator colors and flash pattern in the Warranty Claim.

Owners of these vehicles have filed 350 complaints in the electrical category.

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