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June 5, 2021 Service bulletin

Some 2021 F-150 vehicles may experience the Easy Entry/Exit feature missing from the SYNC 4 touchscreen menu

Ford technical service bulletin SSM 49861 for 2021 Ford F-150.

Bulletin number
SSM 49861
Component
Electrical system
Summary
Some 2021 F-150 vehicles may experience the Easy Entry/Exit feature missing from the SYNC 4 touchscreen menu. This may be due to various software parameters in the accessory protocol interface module (APIM). To correct the condition, download and run the APIM - SYNC Module (APIM) Configuration app on the latest level of the Ford diagnostic scan tool. The vehicle and APIM will need to be powered down and restarted to recheck the SYNC 4 touchscreen for the Easy Entry/Exit feature appearing in the menu. For claiming use causal part number 14G671 and applicable labor times from Section 10 of the Service Labor Times Standard (SLTS) Manual.

Owners of these vehicles have filed 131 complaints in the electrical category.

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