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July 27, 2021 Service bulletin

One or more of the following conditions: ?Black CarPlay® Display from Pioneer Audio

Lexus technical service bulletin L-SB-0021-19 Rev for 2019 Lexus ES350, 2019 Lexus ES Hybrid and 2019-2020 Lexus NX300 and others.

Bulletin number
L-SB-0021-19 Rev
Component
Equipment
Summary
TSB: Some 2019 ? 2020 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1102) may exhibit one or more of the following conditions: ?Black CarPlay® Display from Pioneer Audio. ?Low volume from CarPlay® FaceTime audio calls. Some 2019 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1007) may exhibit one or more of the following conditions: ?Delayed mute operation during hands-free operation. ?XM ?No Signal? message displayed. ?Spanish translation correction. ?Voice Recognition is not canceled when receiving a call during VR operation. ?Music information does not appear. ?Automatic navigation re-routing does not occur. ?Update message does not appear via DCM. ?Cursor missing after pushing the Map button. Updated software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version.

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