Customer Satisfaction Program

Bulletin number

N202307990 launc

Component

Electrical system

Summary

Customer Satisfaction Program. Certain vehicles may have a condition related to the high voltage battery which could gradually lose the ability to maintain voltage. If battery concerns are not addressed, the vehicle could enter a reduced propulsion mode while driving, or lose propulsion, or it may not start. Dealers are to update the Hybrid Powertrain Control Module (HPCM2). This software update is intended to increase the amount of warning time provided.

Owners of these vehicles have filed 481 complaints in the electrical category.