This Preliminary information communicates to the dealers on the process to be able to order a replacement...

Bulletin number

PIC6449

Component

Electrical system: propulsion system: traction battery

Summary

This Preliminary information communicates to the dealers on the process to be able to order a replacement High Voltage battery pack for a vehicle that has a High Voltage battery battery concern and is not on the current open recall list. This document will add in advising the dealers to contact TAC with needed information so TAC can review the data to verify that the vehicle need a High Voltage battery and then TAC will release the High voltage battery so the dealer can repair the vehicle for the customer. Also the Administrative Details have the direction for the consultants to be able to follow and handle the case information as it comes in.

Owners of these vehicles have filed 391 complaints in the electrical category.