Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built...

Bulletin number

TSB 22-2088

Component

Communication

Summary

Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC touchscreen and/or Professional Technician System (PTS) connected vehicle data not available or not updating. This may be due to a software issue with the gateway module (GWM). To correct the condition, follow the Service Procedure to replace the GWM.

Owners of these vehicles have filed 287 complaints in the electrical category.