Some 2021 Mustang Mach-E and F-150 customers may report experiencing a Ford Power-Up software update...
Ford technical service bulletin TSB 22-2117 for 2021 Ford F-150 and 2021 Ford Mustang Mach E.
- Bulletin number
- TSB 22-2117
- Component
- Electrical system
- Summary
- Some 2021 Mustang Mach-E and F-150 customers may report experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass. In addition, some technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. It may also be observed on the PTS - Over The Air (OTA) dashboard that multiple APIM and/or TCU updates have failed, or a no OTA history message is displayed. This may be due to a internal software error. To correct this condition, follow the Service Procedure to recover the APIM/TCU.
Owners of these vehicles have filed 287 complaints in the electrical category.
Vehicles covered
- Ford F-150 2021 2021
- Ford Mustang Mach E 2021 2021
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