June 16, 2022 Service bulletin

Some 2021-2022 Mustang Mach-E vehicles may experience a blank or inoperative information and entertainment...

Ford technical service bulletin SSM 50862 for 2021-2022 Ford Mustang Mach E.

Bulletin number: SSM 50862
Component: Electrical system
Summary: Some 2021-2022 Mustang Mach-E vehicles may experience a blank or inoperative information and entertainment screen with an accessory protocol interface module (APIM) diagnostic trouble code (DTC) B108E:01 present. A touch-beep may be heard when pressing the touchscreen in screen region where a soft button is expected to be displayed even though nothing is displayed on the touchscreen. To correct this condition, follow the Workshop Manual Section 415-00 to replace the 15.5 inch display. For claiming, use base part # 10D885 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 234 complaints in the electrical category.

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