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September 23, 2022 Service bulletin

Some 2021-2022 Mustang Mach-E non-GT, 2022 e-Transit vehicles may experience concerns with DC fast charge...

Ford technical service bulletin SSM 51097 for 2022 Ford Transit and 2021-2022 Ford Mustang Mach E.

Bulletin number
SSM 51097
Component
Electrical system
Summary
Some 2021-2022 Mustang Mach-E non-GT, 2022 e-Transit vehicles may experience concerns with DC fast charge dropouts at certain EVgo Fat Boy charging stations with a red flashing charge status indicator (CSI), a charge failure notification on the touchscreen panel and the FordPass app. To correct the condition, update the off-board charger controller (OBCC) module to the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14G672 and actual time for the labor operation.

Owners of these vehicles have filed 245 complaints in the electrical category.

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