Complaint The customer may have one or more of the following complaints: • Toll system inoperative

Bulletin number

LI82.88-P-075219

Component

Electrical system

Summary

Complaint The customer may have one or more of the following complaints: • Toll system inoperative. The system cannot be activated. • The toll system cannot log into the payment system provider. • The required toll service app is unavailable • The message "service currently not available" is displayed after selecting the "Toll Service" app Cause The serial number of the toll transponder is not stored in VeDoc. Without the serial number, the system cannot log into the provider. Remedy Perform initial start-up of the Toll System control unit (A50/6) using XENTRY Diagnosis. After initial start-up, the serial number of the control unit is back-documented in VeDoc. Data synchronization is then carried out between the VeDoc data and the system provider. This takes place automatically and may take up to 48 hours. If the data synchronization has been completed successfully, an additional icon with the title "Toll service" appears in the "Apps" menu of the head unit. The message "Service currently not available" should no longer appear once activation has been correctly carried out. NOTE: Do not replace parts for this complaint.

Owners of these vehicles have filed 19 complaints in the electrical category.