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March 8, 2023 Service bulletin

Infotainment system in rental cars frequently reboots if you confirm

Infiniti technical service bulletin ITB23-009 for 2020-2023 Infiniti Q50, 2020-2023 Infiniti QX50 and 2020-2022 Infiniti Q60 and others.

Bulletin number
ITB23-009
Component
Equipment: electrical: infotainment
Summary
INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS IF YOU CONFIRM The infotainment system of an APPLIED VEHICLE is frequently rebooting, AND The APPLIED VEHICLE is in a rental car fleet. ACTION Update the infotainment software.  Refer to ITB23-010 for the latest infotainment update-software, infotainment update procedures, and claims information. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE located in ITB23-010 as it contains information that is essential to successfully completing this repair.

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